Shipping policy

1. Shipping Methods
LUNGU BEAUTY COSMETICS offers various shipping methods, including Standard, Express, and Urgent options, depending on your location. The shipping cost will be calculated at checkout and will be based on the order weight, destination, and selected shipping method.

2. Processing Time
All orders will be processed within 2-3 business days from the receipt of payment. If there is any delay in processing, we will notify you via email.

3. Delivery Times
Delivery times vary based on the recipient's location and the selected shipping method:

• Standard shipping: 5-7 business days.
• Express shipping: 2-3 business days.
  International deliveries may take longer, depending on customs and local courier services.

4. Shipping Costs
Shipping costs are calculated during the checkout process, depending on the destination and the total weight of the products. We offer free shipping on orders over a specified amount, which will be detailed on the website.

5. International Shipping
Currently, LUNGU BEAUTY COSMETICS ships to several countries. However, some products may not be available for certain international destinations due to shipping restrictions or local regulations.

6. Tracking Shipments
Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery in real-time.

7. Shipping Address
It is the customer's responsibility to ensure that the provided shipping address is correct and complete. LUNGU BEAUTY COSMETICS is not responsible for packages that do not arrive due to incorrect or incomplete addresses.

8. Shipping Issues
If your order arrives damaged or there are delivery issues, you must contact us within 7 business days from the receipt of the package. We will investigate the issue and provide an appropriate solution, which may include product replacement.

9. Taxes and Customs Duties
For international shipments, the customer is responsible for any import taxes, customs duties, and additional fees that may apply at the destination. These charges are not included in the shipping cost and are the customer's responsibility upon delivery.

10. Changes and Cancellations
If you wish to change the shipping address or cancel your order, contact us within 24 hours after purchase. After this period, we cannot guarantee any changes to the shipment.

11. Shipments During Holidays or Special Dates
During peak seasons, such as the end of the year or special sales, processing and delivery times may be extended due to the volume of orders. Please make sure to place your order in advance if you need it by a specific date.